Terms and Conditions

1. DOMAIN PROPERTY OF www.belbrisa.pt
The website www.belbrisa.pt is registered under the Regulation of register of domains/subdomains of .pt. It is property of the entity Belbrisa - Casa de Estores Lda with head office in Av. Marginal do Cavado, nº 234, 4720 - 539 Amares, registered in the Conservatory of Commercial Register of Porto under the unique registration and legal person number 505 098 741, with share capital of € 150.000,00 


2. GENERAL ASPECTS
The use of this website, as well as the purchase of any product in www.belbrisa.pt, implies acceptance of the present Terms and Conditions, in the existing version at the time the User visits the website.
Belbrisa reserves the right of altering these conditions of use without notice, publishing any alterations in www.belbrisa.pt.
 

3. WEBSITE CONTENT
At the online shop www.belbrisa.pt the user can find available the products sold by belbrisa. The information about each product in the website is destined to provide only a brief informative summary to the visitor.
The use of the website implies the acceptance and recognition that
  • Every image presented through the website is illustrative.
  • The name of the colors available in each product are illustrative. The tones may vary according to the configuration of each display.
 
We advise the User to take advantage of our free samples to verify the appearance of the product. Request your free samples.
Please note that our products don’t include fixing material, like screws and wall plugs, since the fixing material must be specific to the material in which the blinds, awnings or curtains will be installed. The fixing material can be consulted and sold separately.
Belbrisa makes every effort to guarantee that the information in the website is precise and updated, reserving the right to alter, delete or move any content of the website, without notice.
 

4. REGISTER ON THE WEBSITE
The User can sign in on our website to access a wider range of functionalities.

Every information provided by the User must be correct and true. The User must update their information every time it changes.
 
Please check our Privacy Policy for more information.
 

5. PURCHASE ON THE WEBSITE
The Costumer commits to verifying the order’s data, confirming every product and measure selected during the purchase, the shipping and invoice data.
The validation of the purchase presupposes the Costumer is aware and accepts the Terms and Conditions of the website www.belbrisa.pt. The data registered by Belbrisa is evidence of the transactions between Belbrisa and the Costumer. It is responsability of Belbrisa to archive the electronic document in which the contract is formalised and maintaining it available.
When the Costumer successfully finishes the purchase, an automatic email will be sent to confirm the transaction.
In case of incorrect data, the Costumer must request its alteration as soon as possible, or even the cancellation of the purchase.
 

6. SHIPPING FEES AND DELIVERY 

A) Collect in our store
The Costumer can opt for collecting his order in our store, in Leça da Palmeira, without additional costs.When the order is ready for being collected, the Costumer will be contacted.
 
B) Home delivery service by a carrier
The Costumer can opt for home delivery, which will be carried out by a contracted carrier.
At the moment of the delivery, the Costumer must check the conditions of the package. In case the package is damaged, the Costumer must report that information in the carrier’s form, when signing the delivery note, and report the situation to Belbrisa within 24 hours, so we can implicate the carrier and safeguard possible damages of the product caused by the carrier.
 
Shipping Fees

Shipping to mainland Portugal
  • Orders over 100€ – Free (for orders with a width equal or lower to 3 meters)
  • Orders below 100€ – 5,00€ 
  • Orders with measures higher than 3 meters of Width – Price on demand
Shipping to Madeira / Azores – 25.00€

Shipping to Spain
  • Orders over 100€ – Free
  • Orders below 100€ – 7.00€
Shipping to other countries – On demand

The home delivery service by a carrier is carried out from Monday to Friday. The carrier only ensures the deliveries at ground level of the building, not committing to the delivery in other levels of the building. The use of other means or extra resources are not included in the shipping fee.


7. COMPLAINTS
After receiving the order, the Costumer has 5 working days to complaint merchandise that was swapped, damaged or missing any material. The Costumer must direct the complaint to Belbrisa through the contacts available at www.belbrisa.pt
 

8. CANCELLATION
Applicable in purchases made at www.belbrisa.pt
The Costumer can cancel the order at any moment until the production stage of the order, with the right to the refund of evey paid quantity.
Not paying the order within 7 days after the order was successfully completed implies the automatic cancellation of the order.
 

9. REFUNDS
The refunds will be subject to the previous inspection of our technical/commercial team and they will be handled in order to ensure the quality of the product, in accordance with the ARTICLE 17 OF DEGREE LAW N.24/2014.
 

10. GUARANTEE
Belbrisa is responsible for any manufacturing defects of products purchased at www.belbrisa.pt, up to 2 years after the date of the invoice.
This guarantee expires in case of defective installation, exposure to corrosive environments, fumes, chemicals or excessive humidity, incorrect handling or inadequate maintenance.
The fabrics thermal stability for interior is guaranteed for environments with temperatures between 0º and 30º. In case of possible exposure to lower or higher temperatures, we advise a previous consultation.
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